Welcome to Technical Hot & Cold Parts. We are committed to providing high-quality HVAC/R parts and exceptional customer service. Please review the following terms and conditions, which govern your use of our website and services. By placing an order, you agree to these terms.
Availability
While we stock thousands of HVAC/R parts in our warehouse, some items may require special ordering, and availability is subject to change. Should there be any changes to your order's availability, we will inform you immediately. Orders placed after business hours or on weekends will be addressed the next business day.
Pricing
While we strive to ensure accurate pricing, errors may occur. In the event of a pricing mistake, we reserve the right to refuse or cancel any orders placed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your order is canceled after payment has been processed, we will promptly issue a full refund to your original payment method.
Data Accuracy
Accurate information is critical for part fitment and functionality. Please ensure that all model and serial numbers are correctly entered during checkout. Our team will verify this information before shipment to help ensure that you receive the correct parts for your system.
Part Fitment
Correct part selection is essential for a successful repair. Certain parts, such as blower modules and control boards, may appear identical but are uniquely programmed for specific units. To avoid errors, please provide the model and serial numbers during checkout. We will confirm part fitment before shipment to ensure compatibility with your system.
Cancellations and Modifications
We understand that sometimes changes are necessary. Unlike our competitors, we do not dropship, which allows us to accommodate order modifications and cancellations with ease. If you need to cancel or modify your order, please contact us as soon as possible. We strive to communicate promptly and will do our best to fulfill your requests before the order is processed for shipping.
Communication and Support
We pride ourselves on fast and clear communication. Whether it's a question about your order, technical support, or any other inquiry, our team is here to help. We understand the urgency of HVAC/R repairs and strive to respond promptly to all customer communications.
Diagnosis and Technical Support
Our team is here to assist you with technical support both before and after your purchase. However, we cannot provide a complete and accurate diagnosis of your HVAC/R system remotely. You are responsible for ensuring the correct diagnosis of your system before purchasing parts. Our support does not replace the expertise of a qualified HVAC technician, and we strongly recommend consulting a professional for any diagnosis or installation to avoid potential damage to your system or injury.
Customer Responsibility
By purchasing parts from Technical Hot & Cold Parts, you acknowledge and affirm that you possess the necessary technical knowledge and skills to safely and correctly install the parts, or that you will engage a qualified professional to do so. HVAC systems are complex and require specialized tools and knowledge. Improper installation or servicing of HVAC equipment can result in equipment failure, personal injury, or even death. It is your responsibility to ensure that any work performed on your HVAC system complies with local, state, and national codes and regulations. Technical Hot & Cold Parts is not liable for any damages or injuries resulting from improper installation or servicing.
Returns
We offer no-restock fee returns on unused parts within one year of purchase. If you receive an incorrect part due to a fitment error on our part, we will cover the shipping costs for the return and the replacement. Please see our Return Policy for more details.
Warranties
All new items purchased from Technical Hot & Cold Parts come with a one-year factory warranty. We are committed to ensuring your satisfaction and stand behind the quality of our products. For more information on warranties, please refer to our Warranty Information.
Limitations of Liability
Technical Hot & Cold Parts provides parts and technical support on an as-is basis. We are not responsible for any damages resulting from the use or misuse of the parts purchased from us. This includes, but is not limited to, damages to your HVAC system, property damage, personal injury, or death. By purchasing parts from us, you agree that our liability is limited to the cost of the part purchased, and you waive any claims for incidental or consequential damages. We strongly recommend that all repairs and installations be performed by a qualified HVAC technician.
Compliance with Laws
Technical Hot & Cold Parts complies with all applicable local, state, and national laws. It is your responsibility to ensure that your use of our products adheres to all relevant legal requirements, including obtaining any necessary permits or licenses for installation or repair. We will not knowingly sell parts that would violate any local, state, or national laws.
Special Knowledge and Tools
HVAC systems require specialized tools and technical expertise to service properly. By purchasing repair parts from Technical Hot & Cold Parts, you acknowledge and affirm that you or the professional you hire have the necessary skills, knowledge, and tools to safely and correctly perform the repair. This is particularly important for parts that involve the opening of the refrigeration system or other critical components. Improper handling of these components can lead to system failure, property damage, serious injury, or death. We highly recommend that only trained and licensed HVAC professionals perform these types of repairs.
Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these terms or your use of our services shall be brought exclusively in the state or federal courts located in Michigan, and you consent to the jurisdiction of such courts.
If you have any questions or need further assistance, please do not hesitate to contact us. Thank you for choosing Technical Hot & Cold Parts. We appreciate your business and are here to support you every step of the way.