Effective Date: 8/16/2024
Our Commitment to Your Privacy
At Technical Hot & Cold, your privacy is of the utmost importance to us. This privacy policy explains the types of information we collect, how it is used, safeguarded, and how you can contact us with any concerns.
What Information We Collect
- Personal Information: Name, shipping/billing address, email address, phone number, and payment information (credit/debit card details).
- Account Information: If you create an account, we collect your username, password, and any additional profile information you provide.
- Transactional Information: Details of products purchased, date and time of purchase, and order history.
- Technical Information: IP address, browser type, operating system, and information about your interaction with our website, collected via cookies and similar technologies.
- Location Data: Information about your location if your device settings allow us to collect this data.
Data Collection Sources
We collect personal information from a variety of sources to provide you with our services. These sources include:
- Website Interactions: Information collected when you visit our website, browse our products, make a purchase, or interact with features such as live chat, forms, or account creation.
- Phone Interactions: Data collected during phone calls, such as inquiries, order placements, or support requests, where you may provide your personal information.
- Email Interactions: Information gathered from email communications, including responses to promotional emails, newsletters, or direct communication with our support team.
- Social Media Interactions: Data obtained from your interactions with us on social media platforms, including comments, messages, or other engagements on platforms like Facebook, Instagram, or LinkedIn
How We Use Your Information
- Process and fulfill your orders, including shipping and payment processing.
- Communicate with you regarding your order, account, or inquiries.
- Provide customer support and address any issues.
- Send you promotional emails and offers (if you have opted in to receive them).
- Analyze and improve our website, products, and services.
- Prevent fraudulent transactions and enhance the security of our website.
Data Sharing and Third-Party Service Providers
At Technical Hot & Cold, we value your privacy and are committed to being transparent about how we share your information with third-party service providers. Below is an overview of the types of third-party service providers we work with and how they may use your data.
1. Email Marketing Services Providers
We use third-party service providers to manage our email communications and marketing efforts. These providers handle the management and distribution of our email campaigns, including maintaining our email lists and ensuring that our messages are delivered to your inbox.
2. Information Technology Service Providers
Our IT service providers manage the network infrastructure, hosting, and application services that power our website and other digital services. This includes ensuring our systems are secure and running efficiently.
3. Payment Processing Companies and Financial Institutions
We work with various payment processing companies and financial institutions to handle transactions made on our website. These entities process your credit or debit card payments, ensuring that funds are securely transferred between your bank and ours.
4. Shipping Providers
We share your shipping information with third-party logistics and shipping providers to ensure that the products you order are delivered to your specified address.
5. Analytics and Performance Tracking
We use analytics services to better understand how visitors use our website. These services help us improve our site performance and user experience by providing insights into visitor behavior.
Google Analytics GA4: Privacy Policy
6. Advertising and Marketing Platforms
We utilize certain advertising and marketing platforms to help track and manage our online presence. This includes conversion tracking for understanding the effectiveness of our online content.
Microsoft Advertising: Privacy Policy
7. Live Chat and Customer Support
We use third-party services to provide live chat and customer support on our website, ensuring that your questions and concerns are addressed promptly.
8. Website Enhancement and Widgets
To enhance your experience on our website, we use various widgets and tools provided by third parties. These may include interactive features, content personalization, and user interface improvements.
By engaging with our website, purchasing our products, or interacting with us through various channels, you consent to the sharing of your data with these third-party service providers in accordance with their respective privacy policies.
We encourage you to review the privacy policies of these providers to understand how your information is managed and protected by each entity. If you have any concerns or questions regarding how your data is shared, please feel free to contact us.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies help us understand how you interact with our site and allow us to provide a more personalized experience.
You can control or disable cookies through your browser settings. However, some features of our website may not function properly without them.
Data Security
We are committed to protecting your personal information. We implement a variety of security measures, including encryption, secure payment gateways, and access controls, to safeguard your data from unauthorized access, alteration, or disclosure.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Once your data is no longer needed, it will be securely deleted or anonymized.
Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data.
- Correct any inaccuracies in your data.
- Request the deletion of your data.
- Object to or restrict certain types of processing.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at the information provided below. We will respond to your request in accordance with applicable laws.
Compliance with Laws
We comply with all applicable laws and regulations regarding the collection, use, and disclosure of personal information. We may be required to disclose your information to governmental authorities or other third parties if mandated by law, in response to legal processes, or to protect the rights, property, or safety of our company, our customers, or others. We are committed to maintaining the privacy and security of your information in accordance with the legal obligations we are subject to.
International Visitors
As a company based in the United States, we work with service providers located both domestically and internationally. This means that when you visit our website or interact with our services, your information may be transferred, stored, and processed outside your home country, including in the United States. The data protection regulations in these locations may differ from those in your own country and may not offer the same level of protection.
By using our website or providing us with your information, you agree to the transfer, storage, and processing of your data in the United States and any other countries where we or our service providers operate. Your information will be handled in accordance with applicable laws and the privacy policies of our partners.
Changes to Our Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about our privacy practices, or if you wish to exercise your rights regarding your personal data, please contact us:
Mailing Address:
Technical Hot & Cold
38568 Webb Dr.
Westland, Michigan 48185
Office Hours:
Monday through Friday
8:00 A.M. to 5:00 P.M.
Phone Number:
(734) 326-3900
(888) 828-8317
Fax Number:
(734) 641-1079